Delivery & Returns Policy

Delivery:

Stock permitting, Ruby blu usually dispatches orders in 48 hours so that our UK customers can expect their goods within seven days.

In the unlikely event that a product should be out of stock, you will be notified immediately and either be given an estimated due date of when the product is due back in stock or be issued with a refund.

Ruby blu Standard Delivery Times

Please allow 7 working days for your items to arrive to avoid any disappointment.

 

Charges:

Standard Delivery (up to 7 working days) – £4.99

Standard Delivery for low cost order of £3.50 or less – £1.00

Order of over £100 – Free

 

Returns:

Ruby blu does not operate a refunds policy however if you are not happy with your purchase or gift, we are more than happy to issue you with a credit note to spend at your leisure or an exchange for something else.

Please Note: Goods returned are at your own expense. Ruby blu recommends that you use a recorded delivery service or a courier and keep proof of despatch. As soon as we have received the returned goods we will then issue you with a credit note or replacement.